|Contact Us||Postal Address|
Scout3913 Airport Way S
Seattle, WA 98108 USA
Simple Return or Exchange
We are happy to help you make a return for a refund, exchange or store credit. Please follow the steps below so we can help you process your return.
Contact us about your return
We will be able to help you determine whether or not you are eligible for a refund or exchange and answer any additional questions. All returns must be sent to us no later than 30 days after receiving the original order. A refund will be available if you initiate a return within 14 days of having received your purchase. If you are returning a defective item you will be eligible for a refund, exchange or store credit up to 30 days after receiving your original item. Non-defective items can be returned for exchange or store credit up to 30 days after the original purchase. Items damaged during shipping will have to be addressed with the shipping agent used to deliver your order, but give us a call and we can help you through that process.
Re-package the item(s) you are returning
Ensure the item(s) is free from stains, odors and is essentially unused. Include all original packaging materials and ship to the address below:
Scout: Returns & Exchanges
3913 AIRPORT WAY S
SEATTLE, WA 98108
We recommend insuring your return shipment.
We’ll take it from here
Once we receive your return shipment we will inspect the product(s) to make sure they are acceptable for re-sale or are defective and process your refund, exchange or store credit. Refunds will be credited to the original method of purchase. Store credit will be provided in the form of a coupon code for use on scout-seattle.com.
We are happy to have your business. We have setup a series of policies regarding all aspects of our online store. They are just as much for your protection as ours. Please contact us if you have any questions about these policies.
Fulfillment & shipping
We use UPS and USPS to ship domestic orders. We can accommodate international shipping to almost anywhere. If you have questions or issues related to international orders, please contact us. We do our best to ship your order out the same business day. Orders placed on weekends or holidays will be shipped on the next business day. All domestic shipments will be insured and tracking information will be provided. The same is true for international shipments when available.
We reserve the right to deny a transaction or shipment for any order for any reason – namely fraud. If payment has been processed and we decide not to ship the order, the payment will be refunded immediately.
Please contact us to initiate a refund or exchange. This will help us to appropriately accommodate your request.
Your return must be initiated within 30 days of original shipment receipt and the following criteria must be met:
- Item(s) are in their original condition in which they were shipped (no stains, odors, packaging is intact, no use of any kind).
- Item(s) were not damaged during shipment. Item(s) damaged during shipment will be handled by the shipping agent originally used for the order.
- Made-to-order and Pre-order products may only be returned if defective.
A refund will be available for returns initiated within 14 days of original shipment. The purchase price of the returned item will be refunded.
Exchanges and store credit will be available for returns made within 30 days of original shipment receipt. An exchange will be provided if it is in stock. If the requested item is not in stock store credit will be provided for the original purchase price.
Return packages must be insured and a tracking number must be provided to us. Refunds and exchanges will be processed once we receive the returned item(s) and confirm they meet the above criteria.
We provide a 30 day warranty on all of our products. If you received a damaged or defective product, through no fault of your own or the shipping agent, we will provide a refund or exchange (within 30 days of original receipt) and will pay for return shipping. Simply include your shipping receipt in the return shipment and we will refund or provide store credit for the amount. We will also pay for re-shipment should you elect for an exchange of the defective item.
We will not address returns for items damaged by a shipping agent or are past 30 days of original receipt.
Terms & Conditions
Copyright & trademarks
‘Scout Seattle’ and ‘scout-seattle.com’ are properties of Scout Supply Co LLC. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Scout Supply Co LLC.
All third party names, trademarks and copyrights are properties of their respective owners.
- Climashield® APEX®
- Horween Chromexcel®
- Oak Street Bootmakers
- Vibram Gumlite®
Please contact us should you wish to use any of our content or make reference to Scout Seattle publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to http://www.scout-seattle.com if used online. We are happy to provide high resolution photographs and answer any questions you may have at that time.
We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.
Privacy & Security
What information do we collect?
We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.
- How we use your information
- The information you provide us may be used in any of the following ways:
- Personalize your experience
- Improve our website
- Process a transaction
- Provide you with order status
- Send Scout Seattle promotional messages. Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom each message.
The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchase product or service requested.
How we protect your information
We employ a variety of measures to protect your personal information when it is submitted to our site. All data submitted in relation to a purchase, especially your financial information, is transmitted via Secure Socket Layer (SSL) and then encrypted into our payment gateway provider’s database. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.
Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comely with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and / or activities of these third parties, though we welcome any feedback about them – contact us.
Childrens online privacy protection act compliance
In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.
By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.
We reserve the right to change these policies at anytime.
Last modified: 11/06/2012
Please contact us if you have any questions about the above information.